Dear Friends,

I would like to find as many opinions as possible on this..

We have a service contract with our SE reseller.(They are the best in town)
We currently pay +/- Euro1,000.00 per year per clasic SE license.
We get the (yearly) upgrades.

We do NOT get:
- no notification of updates
- no updates on when training happens (you have to ask them for it)
- no newsletter
- no fast email help
- no fast telephonic help (they are too busy & we are too small?)
- no web page to refer local Q&A to
- no access to UGS service web

What do you get for your service contract and what do you pay?

WB