Hi William,

Your BEST resller in town had obviously forgotten about you post sales. I'm not sure if your service contract is referring to the UGS/SE maintenance contract or a 3rd party service contract provided by your reseller.

Supposingly, you're on UGS/SE maintenance contract, you're entitled to the following:

1) Auto upgrade to latest release of SE. (e.g. V19)
2) Access to UGS FTP portal for latest SE updates.
3) GTAC (Global Technical Access Centre) Web & Phone support.
4) Access to UGS knowledge base (UGAnswers)

You can access GTAC & other UGS web services by logging in with your webkey. Do you have one? Let me know if need help on creating one. If you're interested in obtaining more info on your current maintenance support status, let me know. I can check for you. =)

Hope this helps.

Andrew